Please note IVLE is still accessible in staff-only mode for at least AY2019/2020, but mandatory and elective staff e-modules will be migrated to LumiNUS by 9 September 2019.
NUS staff may find the new compulsory staff e-modules in LumiNUS under My Modules > Non-Academic Modules tab.
With the launch of LumiNUS and the growth of other Centre for Instructional Technology (CIT) services, we have restructured our support channels.
We have various service desks for our services. These will continue to be the fastest way to get help for services that CIT manages (NUSNET login required):
If you wish to email, please contact email@example.com. NUS IT Care will route issues to CIT. We will handle these via the respective service desk. You may also call NUS IT Care at 6516 2080.
citivle (IVLE Web Master) and cithelp (CIT Help) email addresses will not be used for support requests. IVLE Web Master is a legacy email address which will now be used for outbound emails and administering several external services.
IVLE Staff Help and IVLE Student Help Desks have been removed now that IVLE is in staff-only mode.
You may use one of the current support channels listed above instead.
Read more about our support channel changes and the benefits of service desks.
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