Module Overview

• IVLI:  You are responsible for keeping up with the material that is available on our IVLI site.  Material that will be posted includes selected articles, lecture notes, assignments, links to relevant examples and assignments.   Please print the lecture notes before coming to class.
•  Participation:  I strongly believe that class participation is essential to success.  I expect that you will be prepared to discuss the assigned material.  I will be evaluating participation in several ways.  Rather than just calling on volunteers, I will be using random cold calling.   Meaningful class participation is founded on adequate preparation. You are expected to thoroughly review the assigned readings and pre-class assignments prior to discussion in your group. We will discuss and analyze the readings and group exercises together in class.  Approaching this module with a perspective of partnership between you and the instructor is important to making this a valuable and fun learning experience.
• Group Projects:  You will be doing two group projects and summarizing your findings into a final presentation.    The purpose of the project is to help you learn how to apply the concepts we are learning in class to a local service business.  Additional details will be provided as the semester progresses.  Please form a group of 5 or 6 people and get the names to me by Friday, 17 January.

•  Individual Projects:  In lieu of examinations, you will be completing individual projects on the company of your choice.  In the individual project, you will take the concepts that you have learned in class and apply them to the company that you’d like to work for (or your favorite company).  This project has two purposes:  (1) to help you learn how to apply what you’ve learned and (2) to help prepare you for your job search or for your first job after graduation.  The interim individual project (due at the beginning of class on Tuesday, 11 February) will be on Anatomy of a Service and Service Design.   In your final individual project, you will use my feedback and that of your peers to revise and combine the first two projects plus apply lean principles to your project company.  Additional details will be provided as the course progresses.

• Late Assignments:  As in life, late assignments will be penalized.  Assignments turned in after class will be penalized by 20%.  Assignments turned in one day late will be penalized by 50%.  I will be happy to review assignments turned in two or more days late, but you will receive no credit for the assignment.
• Attendance:   Class will begin promptly at 9 am and end promptly at noon.  We will take a short break approximately half way through class.  You are expected to be on time and to stay in the classroom during class.   If you miss a class, you are personally responsible for obtaining notes from a classmate.
• Technology:  Please turn off your hand phones, laptops and other technologies in class.   I want your full attention!
• Grading:     I will make every attempt to return assignments in a timely manner. 
• Peer Evaluation:  Peer evaluations will be distributed the last week of class. 
• Questions Outside of Class:  Email is the preferred way to contact me outside of class or office hours.    Also, be sure to check our IVLI site for the group discussion forum to see if your question has already been addressed.
• Academic Integrity:  I assume that all work done for credit in this course will be the result of the individual's or authorized group's unaided effort. Anyone who either gives or receives unauthorized assistance in the preparation of work at home or in class will be subject to disciplinary action.  At the same time, I believe that group discussions can be very helpful in clarifying the concepts we deal with in this class. I encourage these discussions as long as they come to a halt before the actual preparation of the work begins (i.e. when the pen touches the page or the fingers depress the keys).
  • What’s acceptable?
    • Sharing lecture notes or readings
    • Discussing ideas for assignments
    • Forming a study group to review weekly lectures and readings
    • Discussing the assignments with other class members and with me.  It also means that you can work with others, but your own work must represent a substantial portion of the material you turn in. For example, assume that after your own analysis, and talking with others, you decide that a problem has three relevant points.  Someone you worked with may also agree that the problem has the same three relevant points.  This agreement is fine, but you must write-up and turn in your own analysis or interpretation of the three points, in your own words.
  • What’s not acceptable?
    • Copying any portion of someone’s assignment

 
 
 
Tentative Outline