OPERATIONS MANAGEMENT IN HEALTHCARE INSTITUTIONS
2010/2011, Semester 2
Saw Swee Hock School of Public Health (Saw Swee Hock School of Public Health)
Modular Credits: 2
Brief Module Description
Currently, many of the practitioners learn about healthcare operations on the job. It is not uncommon for decisions to be made based on experience, intuition or trial-and-error. To derive greater efficiency and cost-effectiveness of the healthcare system, there is much scope for the disciplined application of science in the design and planning of healthcare processes and operations.
This module will introduce the basic concepts and tools in planning and managing operations to students, including process analysis, queuing theory, LEAN concepts, systems thinking and systems dynamics.
Students will then apply these concepts and tools in healthcare settings through a combination of lectures, group exercises, case discussions and project work. Practitioners will also be invited to share their experience, successes and failures in the real life.
Upon completion of the module, the student will be able to:
1. Understand and apply the key concepts in operations management and systems thinking in the design of healthcare processes and operations.
2. Appreciate the value of a more disciplined and scientific approach to the design and planning of healthcare systems.
3. Gain useful insights in the design and implementation of public policy, in particular, on how healthcare systems could be better organized for greater efficiency and cost-effectiveness.
Individual Class Participation
Group Project (Case Analysis)
The Master of Public Health programme requires attendance of 75 percent of all lectures, tutorials, workshops and seminars.
When a student is unable to attend the required sessions, an excuse may be granted for limited time periods upon the production of evidence of illness, misadventure or leave of absence having been granted.
Students must inform the MPH Office if any of the above has taken place.
Failure to meet attendance requirements will affect module grading.