QUALITY AND PRODUCTIVITY MANAGEMENT
2015/2016, Semester 2
School of Design and Environment (Building)
Modular Credits: 4
This 4 MC module enables students to develop knowledge of the role of management in improving quality and productivity in projects and within firms. Major topics covered include management principles, models and tools that have the potential to improve the level of quality and productivity at the project and corporate levels.
This module would be of interest to students who are keen to play a part in enhancing the quality standards and productivity levels of their surrounding environment. Students should preferably have completed PF1101 Fundamentals of Project Management and have a good working knowledge of practices as well as processes in the building industry.
The lecture-tutorial format is adopted in the module. Where appropriate, practitioners with relevant experience in the building industry will be invited to deliver guest lectures on relevant topics relating to quality and productivity.
Please refer to Workbin for more details.
This module aims to provide students with an understanding of the key issues relating to quality and productivity as well as the relationships between them not only in the construction industry but also in other industries such as automobile, manufacturing, ship-building, etc. The specific objectives of the module are:
Provide students with a general understanding of the basic concepts/principles relating to quality and productivity; and the interrelationships between these two domains.
Provide students with the opportunity to identify areas of work and processes where quality standards and productivity levels may further be improved and enhanced.
Provide students with the opportunity to compare quality and productivity achievements in different economic sectors/industries in Singapore.
Examine past and current quality and productivity standards in the construction industry in Singapore, their barriers/drivers and possible measures for further enhancement.
Examine construction best practices in quality and productivity programmes in other advanced countries such as Australia, Japan, the United Kingdom, United States, etc.
The topics to be covered will include, but not limited to:
Nature of the construction industry
Construction quality and economic development
The quality debate
Managing Total Service Quality
Quality management systems: authority and empowerment
Cross-cultural influence on quality management systems
Total Quality Management (TQM)
Six Sigma Methology
Raising productivity and quality levels
Construction Productivity Indicators
Japanese 5-S principles in construction
Quality, productivity and procurement methods
Practical work is facilitated through the tutorial questions. The objectives of tutorial classes are to:
Enable students to understand concepts and principles relating to the management of quality and productivity.
Provide students with an understanding of how such concepts and principles have been applied in practice in the construction industry as well as in other industries.
Facilitate students to learn about best practices in the management of quality and productivity in Singapore and other advanced countries.
A Problem-based Learning (PBL) approach is adopted for all tutorial questions. Each tutorial class will be divided into four (4) groups (i.e. Sub-Groups A, B, C and D). Students are not allowed to transfer between groups once they have been assigned to their respective groups at the beginning of the semester. There will be presentations by students in each tutorial class according to the Schedule given below. A discussion/conclusion by the tutor will follow after the presentation. Each presentation should not exceed
so that adequate time is given for the tutor to discuss/conclude the presentation.
Please refer to tutorial hand-out for details of questions.
Power-point slide presentations
are expected in all tutorial classes. At the end of their presentation, students are expected to submit their power-point slides to the tutor at the end of the tutorial session. Please indicate all your names/matriculation numbers as well as Tutorial Group/Sub-Group Numbers (e.g. Tutorial Group 3 Sub-Group B) in the first power-point slide for records purposes. Both the class presentation and power-point slides submission constitute
of the final examination marks.
Students are expected to comment on their peers’ presentation during the tutorial classes. Class contributions will count towards continuous assessment marks.
The final examination will constitute 70% of the marks for the module.
Nil. But students opting for this module should preferably have a good working knowledge of the technology, practices and processes in the building industry.
Workload Components : A-B-C-D-E
A: no. of lecture hours per week
B: no. of tutorial hours per week
C: no. of lab hours per week
D: no. of hours for projects, assignments, fieldwork etc per week
E: no. of hours for preparatory work by a student per week