2018/2019, Semester 2
School of Business (Dean's Office (Biz))
Modular Credits: 2
This module introduces you to the strategic operating issues (decisions) involved in managing processes in any organization from a systems perspective. An operating process transforms inputs into goods, service, or both. Effective and efficient management of these processes is a major competitive advantage. Such advantages, however, can only be realized to the fullest when all functional units are managed as an integrated system. Hence, the capability to
manage operations to achieve system objectives
is a key ingredient for success. An understanding of it is essential for
managers. Principles for transforming organizations to operational excellence will be emphasized throughout the module.
An appreciation of
the strategic role of operational excellence
in the success of any organization
A good understanding of processes, quality, service excellence, Six Sigma, and Toyota Production System (Lean principles)
Analytical insights gained through the lens of
Deming's System of Profound Knowledge
(SoPK) into why organizations cannot achieve excellence
Case Method 1-2-3: Personal Prep + Group Learning + Class Discussion
The class is divided into study groups to facilitate community learning throughout the module. Meaningful class participation is founded on adequate preparation. You are expected to thoroughly review the material on every case and assigned readings
discussion in your study group. We shall discuss and analyze the readings and cases together in class.
While participation in discussion is usually on a voluntary basis, you may be called upon to contribute your views and/or provide comments. Active and constructive participation in class discussions from all students is expected. Approaching this module with a perspective of
between you, fellow classmates, and the facilitator is important to making this a valuable and fun learning experience.
YOU ARE EXPECTED TO REVIEW THE ASSIGNED READINGS AND RELEVANT LECTURE NOTES PRIOR TO EACH CLASS SESSION.
Study-Group Reports (10% x 4) 40%
Case Discussion, Class Contribution (attendance)
Personal Reflection (Part A: Reading #12; Part B: Comprehensive) 30%
is a serious offense which may result in an F grade for the module.)